Buckeye Reach CX Assessment

Helping local service businesses create better customer experiences & win more jobs.

Sixteen questions, about ten minutes. We'll send back a clear report with specific opportunities — no pitch deck.

Section 01

Business Information

Business name

Primary services

List your top 5.

Service area (cities / counties)

Average monthly jobs completed

Number of technicians / team members

Section 02

Current Customer Journey

Walk us through a typical customer experience from first contact to job completion.

Feel free to bullet-point the main steps.

Most common ways new customers find and contact you

Google SearchFacebookReferralWebsiteOther

On a scale of 1–10, how would you rate the overall customer experience you currently deliver?

1 = Very Poor, 10 = Excellent.

12345678910

Section 03

Key Touchpoints & Pain Points

Where do you lose the most customers or deals?

Check all that apply.

Phone calls go unansweredWebsite doesn't convertSlow response time to quotesBooking / scheduling issuesTechnician arrival / communicationAfter-job follow-up / reviews

Top 3 complaints or frustrations you hear from customers

What's your current process for…

a) Answering after-hours calls / texts

b) Sending quotes or estimates

c) Confirming appointments and reminding customers

Section 04

Measurement & Feedback

Do you currently track any of these?

Check all that apply.

Net Promoter Score (NPS)Customer satisfaction / review ratingsWebsite conversion ratePhone call answer rateRepeat customer rateNone of the above

What percentage of your new jobs come from referrals or repeat customers?

Section 05

Goals & Vision

Your #1 goal for improving customer experience in the next 6–12 months

What would "great" customer experience look like for your business?

Any other comments or areas you'd like us to focus on?

Last step

Where should we send the report?

Your name

Phone (optional)

We'll review your answers and reply within 2 business days.

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